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    To view the ACTE Agenda please visit: 


    London attendees have complimentary access to all education programmes for both ACTE and CAPA - Centre for Aviation.

    WEDNESDAY 11 OCTOBER 2017
    18:30-20:00

    Welcome Reception at the Sofitel Heathrow Perrier Jouet Bar

    THURSDAY 12 OCTOBER 2017
    07:30

    Registration

    08:30 - 10:00     Joint Plenary Session
    08:30

    Chairman's Welcome

    CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

    ACTE, President, Kurt Knackstedt

    08:35

    Keynote: American Express GBT, Vice President & GM UK, Jason Geall 

    08:45

    Keynote: Evolving trends and risks shaping the outlook for air travel, tourism and the airline industry

    IATA, Chief Economist, Brian Pearce

    09:05

    Aviation Overview: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

    09:20

    Keynote: The future of flying – people centric innovation

    Virgin Atlantic, CEO, Craig Kreeger

    09:30

    Airline CEO Panel Discussion: Can airlines deliver what corporates want? 

    What are the key ingredients in matching product with market needs? Customer service Reliability Prices Connectivity These are all essentials, but they often find themselves competing for priority. In today’s online world, a seemingly inevitable pricing race to the bottom often characterises airline strategy. Pricing is frequently the most prominent feature for consumers and, for airlines cost reduction is continually a strategy driver. This makes catering to the corporate and business traveller a challenging proposition. How good are the airlines at meeting these challenges? Can they do better?

    Moderators: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison 

    Panel Members:

    • Finnair, CCO, Juha Järvinen
    • Flybe, CEO, Christine Ourmières-Widener
    • PricewaterhouseCoopers, Senior Director, Travel & Meetings and Treasurer of ACTE Board of Directors, Lori O'Connell
    • Virgin Atlantic, CEO, Craig Kreeger
    10:00     Coffee Break and Networking in CAPAConnect/InterACTE
    SESSION 1: THE INS AND OUTS OF BREXIT - (1) THE EU SINGLE AVIATION MARKET AND (2) THE NORTH ATLANTIC OPEN SKIES AGREEMENT 
    10:40

    PART 1: THE EU SINGLE AVIATION MARKET: Brexit will be a disaster for UK airlines? The Great Debate 

    After years of operating - highly successfully - within the single skies of Europe, UK-registered airlines are imminently threatened by the prospect of withdrawal of their freedom to operate without restriction throughout the EU. Moreover there are several European airlines that would relish the thought of these aggressive competitors being excluded from their home markets. Reversion to the need to negotiate individual bilateral agreements with each EU country would almost certainly be highly disruptive and potentially lead to much more restrictive operating conditions. 

    Despite there being so much at stake for UK-registered airlines (and, by extension possibly Irish registered airlines), there is little to suggest the UK government is treating the airline industry with any level of priority. It has bigger issues to address. 

    On the other hand, these issues may be resolved with a pragmatic approach on all sides. This Great Debate will look at all sides of the UK-Europe issue. 

    The following panel will discuss the implications for Britain under the North Atlantic multilateral agreement, where the UK may need to renegotiate its status on a bilateral basis. 

    Chairman:  John R. Byerly, Consultant, John Byerly

    Debate:

    • BKH Aviation, Chairman, Barry Humphreys CBE
    • CityJet, Executive Chairman & CEO, Patrick Byrne
    • European Aviation Club, Chairman, Rigas Doganis
    • Norton Rose Fulbright, Partner, Emma Giddings

    Audience participation will be encouraged and the audience will vote on the various issues raised.

    11:20

    PART 2: THE NORTH ATLANTIC OPEN SKIES AGREEMENT: Renegotiating the North Atlantic multilateral post-Brexit. Will unions try to wind back the liberal terms?

    Will unions intervene to wind back key provisions of the North Atlantic? It is not only UK-Europe that is deeply affected by Brexit, but also the position of the UK in a multilateral agreement that binds the UK-EU in the context of the North American open skies. 

    This implies the need to rework the terms of the multilateral agreement – either to include or to exclude the UK, with accompanying need for replacement bilateral agreements between the relevant parties. 

    This alone is complex. But the history of the original negotiations also revolved greatly around the more liberal approach adopted by the UK as compared with some of the more powerful EU member states. 

    Can this maze of agreements be negotiated, while keeping the liberalised multilateral terms in place? For example will the various airline unions, vigilant to maintain their respective philosophical positions, seek to claw back some of the more liberal provisions? 

    With such a challenging process in prospect, what is being done now and what is likely to be the outcome once the UK leaves the EU? This panel looks in depth at these aspects of the Brexit conundrum. 

    Moderator: John R. Byerly, Consultant, John Byerly

    Panel Members: 

    • Air Line Pilots Association, International, Senior Attorney, Russell Bailey
    • British Airline Pilots Association (BALPA), General Secretary, Brian Strutton
    • Whitaker Airspace, Principal, (former Deputy Administrator, US FAA), Michael Whitaker 
     
    12:00     Lunch Break       
    SESSION 2: AVIATION INFRASTRUCTURE 
    13:30

    Keynote: Heathrow Airport, CEO, John Holland-Kaye

    13:45

    Aviation Infrastructure - adding new facilities against enormous odds 

    It is a popular refrain that there has been no new runway added in the UK since WWII – although many unused and underused airports have been reactivated. Across the world, similar stories abound – it has taken Sydney nearly 50 years to decide to build a new airport – although major exceptions like China, the Gulf, Turkey and Mexico do exist. Following the interminable process leading up to a decision to add a new runway at Heathrow Airport, the next step is actually to navigate the many hurdles involved in actually building it. Manoeuvring a way through the various needs of the stakeholders is a delicate business and not everyone is ever happy.

    Moderator: PricewaterhouseCoopers, Global Aviation Leader & Partner, Michael Burns

    Panel Members:

    • bmi Regional, CCO, Jochen Schnadt
    • European Commission, Aviation Director, Filip Cornelis
    • IATA, Regional VP, Europe, Rafael Schvartzman
    • Heathrow Airport, CEO, John Holland-Kaye

    SESSION 3: SURFING A TSUNAMI OF CHANGE IN THE TRAVEL SECTOR
    14:20

    PART 1: 5YFN = Payments - five years from now 

    Blockchain, Bitcoin, Apple Pay are just the tip of the iceberg of a monetary motion that is changing the world of payments. 

    What will our world will be like five years from now, relative to payments for travel and what should we be doing today in order to prepare? 

    There are many examples of a significant step change in eliminating cash from the payments process in many countries. Last year’s example in India being high profile, however there are others e.g. Denmark, Sweden, Belgium, Greece, and across Europe the use of the 500 Euro bill stops. What is replacing cash, and how will it impact the travel ecosystem end to end. We explore what is happening and why. The world will move from cash to cashless, physical cards to virtual cards and the impact to our industry and its travellers. Are you ready?

    Moderator: Troovo, CEO (and President of ACTE), Kurt Knackstedt

    Panel Members: 

    • Barclaycard, Head of Travel, Hospitality & Leisure, David Bell 
    • Mezi, VP, Travel Strategy & Partnerships, Johnny Thorsen
    • Travelport, Head of Global Sales, Payments, John Harris
    • UATP, President, CEO & Chairman, UATP, Ralph Kaiser
    14:55

    Keynote: Distribution: Skyscanner, CEO & Co-Founder, Gareth Williams

    15:05

    Keynote: Ancillaries: CarTrawler, CTO Bobby Healy

    15:15     Coffee Break and Networking in CAPAConnect/InterACTE
    16:00

    PART 2: Technology running amok: what impact will recent innovations have on airline retailing? 

    A host of new apps and techniques are being developed across the spectrum of retailing, payments and generally controlling customer behaviour – or at least offering an array of attractive alternatives. These increasingly include Artificial Intelligence and chatbots, in ways that transform one-on-one communication with customers. Typically they do not cover the range of conventional distribution, but the sheer number of new ideas and applications in this area is starting to change the shape of the relationship between airline and traveller. Then there are the online retail behemoths like Google, Amazon, Facebook, along with Airbnb and others rapidly accumulating massive data sets and the ability to use them to target buyers more effectively. The panel will review the main non-airline and airline innovations in the sector and how “outside” players will change the rules of the game. 

    Moderator: Mezi, VP Travel Strategy & Partnerships, Johnny Thorsen

    Panel Members: 

    • Amadeus IT Group, Strategic Marketing Director, Robert Sinclair-Barnes
    • CarTrawler, CTO, Bobby Healy
    • Skyscanner, CEO & Co-Founder, Gareth Williams

    16:30

    Airline Keynote Q&A
    Norwegian, CEO, Bjørn Kjos

    16:50

    Keynote: Evolution, not disruption: the API economy
    Travelport, Global Head of Product & Marketing, Air Commerce, Ian Heywood

    17:00

    PART 3: The distribution state of play with NDC, rich content, airline/GDS dynamics  

    The introduction of an industry standard platform, IATA’s NDC, is only one of the factors in play as airlines seek to prepare for an uncertain distribution future. Several airlines are adopting new approaches to the conventional GDS distribution process. To some extent these are steps into the unknown, but failure to seek to adapt for future needs is probably even riskier. The result is a great deal of experimentation and disruption. For intermediaries the picture is confusing and sometimes alarming, as uncertainty and confused messages become standard. Can airlines individually move to new platforms; and does the NDC offer a viable option? How are airlines responding? How should they respond? And where do intermediaries fit into the picture as the scenes shift? This panel attempts to throw some light on where we are heading – or not. 

    Moderator: Gray Dawes Group, Head of Technology, David Chappell

    Panel Members: 

    • Farelogix, CEO, Jim Davidson
    • Finnair, CCO, Juha Järvinen
    • IATA, Director New Distribution Capability Program, Yanik Hoyles
    • Malaysia Airlines, CEO, Peter Bellew
    • Travelport, Global Head of Product & Marketing, Air Commerce, Ian Heywood

    17:30

    Chairman's Wrap

    17:35     End of Day 1 Sessions     
    19:00     Pre-dinner drinks, followed by CAPA Gala Dinner and Awards for Excellence, Sofitel Heathrow, Lower Level 2   


    FRIDAY 13 OCTOBER 2017

    08:00

    Registration

    09:00

    Chairman's Welcome 

    09:05

    Airline Keynote Q&A: IAG, CEO, Willie Walsh

    09:30

    SESSION 4: China and Global Aviation: How big an impact will it really be and what are the implications for airlines and the aviation industry at large?

    CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

    09:35

    Keynote Presentation: The Chinese Traveller Roar
    ForwardKeys, CEO, Olivier Jager

    09:45

    Airlink Presentation: BKH Aviation, Chairman, Barry Humphreys

    09:50

    CAPA Membership Presentation: CAPA - Centre for Aviation, Editor, Blue Swan Daily Europe, Richard Maslen

    10:00     Coffee Break and Networking in CAPAConnect/InterACTE
    10:45

    SESSION 5: The evolving airline models that are changing the world 

    As full service airlines seek to respond to short and long haul low cost operators and to target different market segments, LCCs too are adapting to a new future. Network operations are no longer the preserve of full service airlines alone. Full service airlines are taking LCCs and other models under their wing, new aircraft types are opening up new avenues for smaller city pair operations. 

    \As new airline entrants are increasingly enabled to innovate by new aircraft models with expanded range and capacity, the profile of city pair development promises to be transformed. 

    The impacts on connectivity are many and varied, but ultimately there is a great range of added choice for consumers. These changes are already starting to happen, partially accelerated by the need to bypass congested hubs. What does this do for the future shape of connectivity, on the North Atlantic, within Europe and looking eastwards to Asia? 

    Equally, as the number of full service airline subsidiaries proliferates, many new strategic issues are raised. The degree of separation between parent and daughter airline is defined by such matters as management and staff partitioning, connectivity, interlining and codesharing, branding – as well as the ability or otherwise to participate in the global alliance based joint ventures. 

    Our panel of experts will review best (and other) practice, drawing from their own experience and from observing others. 

    • Establishing and operating airline subsidiaries: best practice and where to next?
    • How big will the impact be as new long haul LCCs, narrowbody long haul, airline subsidiaries and various new versions of connectivity emerge?

    Moderator: Whitaker Airspace, Principal, (former Deputy Administrator, US FAA), Michael Whitaker

    Panel Members:

    • Aeromexico, Chief Revenue Officer, Anko van der Werff
    • Malaysia Airlines, CEO, Peter Bellew
    • oneworld Alliance, CEO, Rob Gurney
    • Royal Jordanian Airlines, President & CEO, Stefan Pichler
    • TAP Portugal, SVP Network & Revenue Management, Elton D'Souza

    11:45

    Transition Time 

    12:00     Joint CAPA ACTE Closing Plenary Session
    12:00

    Chairman's Welcome

    12:05

    Keynote Q&A: UATP, VP Marketing & Communications, Wendy Ward

    12:15

    Chairman's Introduction: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

    12:20

    Leadership Panel Discussion

    The business of aviation & travel is a core driver of economic growth, social liberalisation, and technological change. It is a global industry impacting citizens of wealthy and developing countries alike. With such a wide audience, it is increasingly incumbent on our industry to also be a “leader in leadership” – by helping people and organisations within the industry adjust, shape and take advantage in the best way possible of the myriad of possibilities. From setting out bold and visionary goals, helping to define & represent an industry perspective, to steering competing organisations to cooperate for mutual benefit, join our closing executive panellists as they discuss the challenges of leadership against such a varied and changeable environment.

    Moderator: Association of Corporate Travel Executives (ACTE), Executive Director, Greeley Koch & CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

    Panel Members:

    • Chartered Institute of Procurement & Supply (CIPS), Group Director, Catherine Hill
    • IAG, CEO, Willie Walsh
    • oneworld Alliance, CEO, Rob Gurney

    13:05

    Chairman's Wrap and Highlights

    13:15     Final Lunch and Networking in CAPAConnect/InterACTE



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